Terms of Service
Effective Date: January 15, 2026
1. ACCEPTANCE OF TERMS
This agreement takes effect when you accept these Terms of Service, whether by:
● Clicking an “I Accept” or similar button or checkbox
● Accessing or using the Service or the Site
● Authorising or permitting any User to access or use the Service or the Site
If you are entering into this Agreement on behalf of a company, organisation, or other legal entity, you represent that you have the authority to bind such entity to this Agreement. In such cases, “You” and “Your” refer to that entity. If you do not have such authority, or if you do not agree with these Terms of Service, you must not accept these terms and must not access or use the Service.
2. ACCESS TO AND USE OF THE SERVICE
2.1 Service Provision
We will provide you with access to and use of the Service in accordance with this Agreement from the Effective Date until termination of this Agreement as provided in Section 7.
2.2 Limited Right to Use
You have a limited, non-exclusive, non-transferable right to access and use the Service for your internal business or personal purposes from the Effective Date until termination of this Agreement. Your right to access and use the API is subject to the restrictions and policies set forth in the Documentation or otherwise communicated to you in writing.
2.3 Your Responsibility
You are solely responsible for determining whether the Service or the information generated thereby is accurate, complete, or sufficient for your purposes.
2.4 Prohibited Uses
You agree not to:
● License, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time-share, or otherwise commercially exploit or make the Service available to any third party, except as expressly permitted by this Agreement
● Use the Service to process data on behalf of any third party other than authorised Users
● Modify, adapt, hack, or attempt to gain unauthorised access to the Service or related systems or networks
● Falsely state, infer, or imply any sponsorship, endorsement, or association with ION or its affiliates
● Use the Service in an unlawful manner, including violation of any person’s privacy rights or applicable data protection laws
● Use the Service to send unsolicited communications, spam, pyramid schemes, or other forms of duplicative or unsolicited messages
● Use the Service to store or transmit content that infringes on any intellectual property rights
● Use the Service in any manner that interferes with or disrupts the integrity, performance, or availability of the Service
● Attempt to decipher, decompile, reverse engineer, or otherwise discover the source code of any software comprising the Service
● Use the Service to transmit, upload, link to, send, or store any content that is unlawful, racist, hateful, abusive, defamatory, obscene, or discriminatory
● Use the Service to transmit any viruses, malware, Trojan horses, ransomware, time bombs, or any other harmful software
● Use or attempt to use the Service in violation of this Agreement
2.5 Account Responsibility
You are responsible for:
● Compliance with this Agreement by all Users
● All activities that occur under your Account
● All Your Data stored, transmitted, or processed through the Service
● Ensuring that your use of the Service complies with all applicable laws, regulations, and third-party rights
2.6 User Access and Login Security
Access to and use of the Service is restricted to the number of Users permitted under your Account. Each User will be identified by a unique username and password (Login). A User Login may only be used by one individual natural person and may not be shared among multiple individuals.
You and your Users are responsible for:
● Maintaining the confidentiality of all Login credentials
● All activities that occur under User Logins
● Immediately notifying ION of any unauthorised use of your Account or any breach of security
2.7 Technical Requirements
A high-speed internet connection is required for proper use of the Service. You are responsible for:
● Procuring and maintaining network connections to the Service
● Using browser software that supports protocols required by the Service, including SSL or other accepted protocols
● Following procedures for accessing services that support such protocols
2.8 Service Availability
We are not responsible for:
● Notifying you of software upgrades, fixes, or enhancements to third-party software
● Any compromise of data transmitted across networks not owned, operated, or controlled by ION
● The reliability or performance of connections not provided by ION
We reserve the right to temporarily suspend your access to the Service:
● During planned downtime for upgrades and maintenance (for which we will use commercially reasonable efforts to provide advance notice)
● During unavailability caused by circumstances beyond our reasonable control, including acts of God, government actions, civil unrest, technical failures, internet outages, or third-party attacks (including distributed denial of service attacks)
● If we suspect or detect malicious software connected to your Account or use of the Service
3. DATA PRIVACY, SECURITY, AND CONFIDENTIALITY
3.1 Confidential Information
Subject to the express permissions of this Agreement, you must protect our Confidential Information from unauthorised use, access, or disclosure with at least reasonable care, during the term of this Agreement and for five years following its termination.
3.2 Permitted Use of Confidential Information
You may use our Confidential Information solely to exercise your rights and perform your obligations under this Agreement, and may disclose such information solely to officers, employees, and contractors who:
● Have a legitimate need to know such information
● Are bound by confidentiality obligations at least as protective as those contained herein.
3.3 Security Safeguards
We maintain commercially reasonable administrative, physical, and technical safeguards to protect the security, confidentiality, and integrity of Your Data, including:
● Encryption of Your Data in transmission (using SSL/TLS or similar technologies)
● Access controls and authentication mechanisms
● Regular security assessments and updates
Certain third-party integrations may not support encryption; you may choose whether to connect to such services at your own risk.
3.4 Access to Your Data
We and our authorised service providers may access your Account and use, modify, reproduce, distribute, display, and disclose Your Data solely to the extent necessary to:
● Provide and maintain the Service
● Respond to your support requests
● Comply with this Agreement
Any third-party service providers will:
● Only be given access as reasonably necessary to provide the Service
● Be subject to confidentiality obligations consistent with this Agreement
3.5 Legal Disclosure
We may access or disclose information about you, your Account, Users, or Your Data to:
● Comply with applicable law or respond to lawful requests, subpoenas, court orders, or legal process
● Protect our rights or property, including enforcement of this Agreement
● Protect personal safety or prevent violation of applicable law when we believe in good faith such disclosure is necessary
3.6 Privacy Policy
We collect, use, disclose, and protect information about you, Users, and use of the Service as described in our Privacy Policy, available at https://ion.video/privacy-policy, which is incorporated into this Agreement by reference.
4. INTELLECTUAL PROPERTY RIGHTS
4.1 ION’s Rights
ION retains all rights, title, and interest in and to all patents, inventions, copyrights, trademarks, domain names, trade secrets, know-how, and any other intellectual property and proprietary rights (collectively, “Intellectual Property Rights”) related to the Service.
4.2 Limited License
The rights granted to you under this Agreement do not convey any ownership interest in the Service or any Intellectual Property Rights. Subject only to the limited rights expressly set forth in this Agreement, all rights, title, and interest in and to the Service, including all related Intellectual Property Rights, remain with and belong exclusively to ION.
4.3 Feedback License
You grant ION a royalty-free, worldwide, transferable, sub-licensable, irrevocable, and perpetual license to incorporate into the Service or otherwise use any suggestions, enhancement requests, recommendations, or other feedback we receive from you or Users.
4.4 Trademarks
ION®, ION Video Superintelligence™, Cognitive Video™, and other ION product and service names, logos, and marks used in connection with the Service are ION’s registered or unregistered trademarks (collectively, “Marks”).
You may use such Marks only to identify yourself as a customer of the Service, provided that you:
● Do not attempt to claim any rights in the Marks
● Do not degrade the distinctiveness of the Marks
● Do not use the Marks to disparage or misrepresent ION or any ION services or products
● Cease all use immediately upon termination of this Agreement
4.5 Your Data
As between you and ION, you retain all ownership rights in Your Data. You grant ION a limited license to use Your Data solely as necessary to provide the Service in accordance with this Agreement.
5. THIRD-PARTY SERVICES AND INTEGRATIONS
5.1 Third-Party Services
If you enable, access, or use third-party services or integrations (“Third-Party Services”) in connection with the Service, your access and use of such Third-Party Services is governed solely by their respective terms and conditions.
ION does not endorse and is not responsible or liable for:
● The content or functionality of Third-Party Services
● The manner in which Third-Party Services handle data (including Your Data)
● Any interaction between you and Third-Party Service providers
● The privacy practices, security processes, or policies of Third-Party Services
5.2 Waiver and Release
You irrevocably waive any claim against ION with respect to Third-Party Services and acknowledge that ION is not liable for any damage, loss, or claim arising from your enablement, access, or use of Third-Party Services.
5.3 Third-Party Registration and Data Sharing
You may be required to register for or log into Third-Party Services separately. By enabling Third-Party Services, you expressly permit ION to disclose User Login details and Your Data as reasonably necessary to facilitate such integrations.
6. BILLING, PAYMENTS, AND PLAN MODIFICATIONS
6.1 Service Fees
You agree to pay all charges associated with your access to and use of the Service (“Service Fees”) in accordance with the pricing plan applicable to your Account. All charges are:
● Payable without setoff, counterclaim, deduction, or withholding
● Non-refundable except as expressly provided in this Agreement
6.2 Fee Changes
We may increase or add new fees and charges for the Service by providing you at least 30 days’ prior written notice. Your continued use of the Service after such notice constitutes acceptance of the new fees.
6.3 Payment Failure and Suspension
If you fail to pay Service Fees within five business days of our notice that payment is due or delinquent, or if you fail to update payment information upon request, ION may, in addition to other remedies:
● Suspend your Account and access to the Service
● Terminate this Agreement in accordance with Section 7
● Pursue collection of amounts owed
6.4 Taxes
Our charges do not include any taxes, levies, duties, or similar governmental assessments, including value-added, sales, use, or withholding taxes (“Taxes”). You are responsible for paying all Taxes except those based on ION’s net income.
If ION is legally required to collect Taxes, we will invoice you for such Taxes and you agree to pay them.
6.5 Payment Authorisation
You authorise ION to charge your designated payment method until your Account is cancelled and this Agreement is terminated. You agree to pay any Service Fees incurred under your Account.
6.6 Payment Processing
We may use third-party payment processors to manage billing and payment processing. Such processors are not permitted to store, retain, or use your billing information except to process payments on ION’s behalf.
6.7 Receipts
ION will issue a receipt upon payment of each invoice.
7. CANCELLATION AND TERMINATION
7.1 Termination by Either Party
Either party may terminate this Agreement by providing 30 days’ prior written notice to the other party in accordance with Section 14.
7.2 Data Deletion Upon Termination
Upon termination of this Agreement:
● Your Account will be cancelled
● ION reserves the right to delete all Your Data in the normal course of operations
● Your Data cannot be recovered once your Account is cancelled
● You should export any data you wish to retain before termination
7.3 Fees Upon Termination
If ION terminates this Agreement due to your breach, you must immediately pay any unpaid Service Fees, in addition to any other amounts owed.
7.4 Termination for Cause by ION
ION reserves the right to immediately suspend or terminate the Service, your Account, or User access, and remove or disable Your Data if:
● You or any User violates this Agreement
● We suspect fraudulent, abusive, or illegal activity
● We are required to do so by law
● Your Account poses a security risk
Unless legally prohibited, ION will use commercially reasonable efforts to notify you via email when taking such action. ION shall not be liable to you or any third party for such suspension or termination.
7.5 Referral to Law Enforcement
Any suspected fraudulent, abusive, or illegal activity may be referred to law enforcement authorities at ION’s sole discretion.
7.6 Effect of Termination
Termination of this Agreement does not relieve either party of obligations that accrued before termination.
8. REPRESENTATIONS AND WARRANTIES
8.1 Your Representations
You represent and warrant that:
● You have the authority to enter into this Agreement
● Your use of the Service complies with all applicable laws and regulations
● Your Data does not infringe or violate any third-party rights
● You have obtained all necessary rights, consents, and permissions to submit Your Data to the Service
8.2 ION’s Limited Warranty
ION warrants that the Service will perform materially in accordance with the Documentation under normal use. This warranty does not apply if the Service:
● Has been modified by anyone other than ION
● Is used in combination with third-party services not approved by ION
● Is used in a manner inconsistent with the Documentation
Your sole remedy for breach of this warranty is for ION to use commercially reasonable efforts to correct the non-conformity or, if ION cannot do so, to terminate your Account and refund pre-paid, unused Service Fees.
9. DISCLAIMER OF WARRANTIES
9.1 “As Is” and “As Available”
EXCEPT AS EXPRESSLY PROVIDED IN SECTION 8.2, THE SERVICE AND THE SITE, INCLUDING ALL SERVER AND NETWORK COMPONENTS, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND TO THE FULLEST EXTENT PERMITTED BY LAW.
9.2 Disclaimer
ION EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
● ANY IMPLIED WARRANTIES OF MERCHANTABILITY
● FITNESS FOR A PARTICULAR PURPOSE
● TITLE
● NON-INFRINGEMENT
● ACCURACY OR COMPLETENESS
● UNINTERRUPTED OR ERROR-FREE OPERATION
9.3 No Warranty from Information
YOU ACKNOWLEDGE THAT ION DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER MALICIOUS SOFTWARE. NO INFORMATION OR ADVICE OBTAINED FROM ION OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.
10. LIMITATION OF LIABILITY
10.1 Exclusion of Consequential Damages
TO THE FULLEST EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) WILL ION, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR CONTRACTORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:
● INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES
● LOST PROFITS, LOST SALES, OR LOST BUSINESS
● LOST OR CORRUPTED DATA
● BUSINESS INTERRUPTION
● LOSS OF GOODWILL OR REPUTATION
● COST OF PROCUREMENT OF SUBSTITUTE SERVICES
EVEN IF ION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES WERE REASONABLY FORESEEABLE.
10.2 Cap on Liability
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, ION’S AGGREGATE LIABILITY TO YOU OR ANY THIRD PARTY ARISING OUT OF OR RELATED TO THIS AGREEMENT, THE SERVICE, OR YOUR USE THEREOF, SHALL NOT EXCEED THE TOTAL SERVICE FEES PAID BY YOU DURING THE SIX MONTHS IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO SUCH LIABILITY.
10.3 Essential Purpose
YOU ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS IN THIS SECTION 10 REFLECT THE ALLOCATION OF RISK BETWEEN THE PARTIES AND THAT THE SERVICE FEES WOULD BE SUBSTANTIALLY HIGHER IF ION ASSUMED GREATER LIABILITY. ION HAS RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO PROVIDE THE SERVICE UNDER THIS AGREEMENT.
10.4 Jurisdictional Limitations
Some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages. In such jurisdictions, ION’s liability will be limited to the greatest extent permitted by law.
11. INDEMNIFICATION
11.1 ION’s Indemnification
Subject to Sections 11.2 and 11.3, ION will defend you against any third-party claim that your authorised use of the Service, as permitted under this Agreement, infringes or misappropriates a third party’s valid patent, copyright, trademark, or trade secret (“IP Claim”). ION will indemnify you from losses, damages, costs (including reasonable legal fees), and expenses awarded by a court of competent jurisdiction or agreed in settlement as a result of such IP Claim.
11.2 Conditions of ION’s Indemnification
ION’s indemnification obligation under Section 11.1 is conditioned upon:
● Your prompt written notice of the IP Claim
● ION having sole control and authority over the defence and settlement of the IP Claim
● Your full cooperation with ION in connection with the defence
11.3 Exceptions to ION’s Indemnification
ION will have no liability under Section 11.1 if the IP Claim arises from:
● Compliance with designs, data, instructions, or specifications provided by you
● Modification of the Service by anyone other than ION
● Combination or use of the Service with third-party products, services, or data not approved by ION, where the Service alone would not be infringing
11.4 Remedies for IP Claims
If the Service becomes, or in ION’s opinion is likely to become, the subject of an IP Claim, ION may at its option and expense:
● Procure the right for you to continue using the Service
● Replace or modify the Service to make it non-infringing
● If options (a) or (b) are not commercially practicable, terminate this Agreement and refund pre-paid, unused Service Fees
The provisions of this Section 11 state ION’s entire liability and your sole remedy with respect to IP Claims.
11.5 Your Indemnification
You will defend, indemnify, and hold harmless ION, its affiliates, and their respective officers, directors, employees, contractors, and representatives from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:
● Your or any User’s use of the Service (including activities under your Account)
● Breach of this Agreement or violation of applicable law by you, Users, or Your Data
● Your Data or the combination of Your Data with other applications, content, or processes, including claims of infringement or misappropriation of third-party rights
● Disputes between you and any User
● Your violation of any third-party rights
11.6 Legal Response Costs
You will reimburse ION for reasonable legal fees and employees’ time and materials (at ION’s then-current rates) spent responding to third-party subpoenas or other compulsory legal processes associated with claims described in Section 11.5.
12. GENERAL PROVISIONS
12.1 Assignment
You may not assign, transfer, delegate, or otherwise dispose of this Agreement or any rights or obligations under it, whether voluntarily or involuntarily, by operation of law or otherwise, without ION’s prior written consent.
ION may assign this Agreement or any rights hereunder without your consent:
● To any affiliate
● In connection with any merger, consolidation, or change of control
● In connection with the sale of all or substantially all of its assets
Subject to the foregoing, this Agreement will bind and inure to the benefit of the parties and their respective successors and assigns.
12.2 Entire Agreement
This Agreement, together with any Order Forms, Additional Terms, and the Privacy Policy, constitutes the entire agreement between you and ION regarding the subject matter hereof and supersedes all prior or contemporaneous agreements, communications, and understandings, whether written or oral.
This Agreement supersedes any terms or conditions in purchase orders or other documentation you provide, which are null and void.
12.3 Additional Terms
Additional terms may apply to certain features or functionality offered through the Service. ION will notify you of such Additional Terms before activation. Activation of such features constitutes acceptance of the Additional Terms, which will be incorporated into this Agreement. In case of conflict between this Agreement and Additional Terms, the Additional Terms will control with respect to the applicable features.
12.4 Amendments
ION reserves the right to modify this Agreement from time to time. Unless changes are made for legal or administrative reasons, ION will provide reasonable advance notice before the Updated Terms become effective.
ION may provide notice by:
● Posting Updated Terms on the Site or through the Service
● Sending email to the address associated with your Account
Your continued use of the Service after the effective date of Updated Terms constitutes acceptance. You should review this Agreement regularly for updates. Updated Terms will apply prospectively from the effective date and will not apply to disputes arising before that date.
12.5 Waiver
ION’s failure to enforce any provision of this Agreement does not constitute a waiver of that provision or any other provision.
12.6 Severability
If any provision of this Agreement is held to be unenforceable by a court of competent jurisdiction, such provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.
12.7 Independent Contractors
The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship.
12.8 Force Majeure
Neither party will be liable for any failure or delay in performance under this Agreement (except for payment obligations) due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, labour disputes, government actions, internet or telecommunications failures, or third-party cyberattacks.
12.9 Export Compliance
The Service may be subject to export control laws and regulations. You agree to comply with all applicable export and import laws and will not export, re-export, or transfer the Service in violation of such laws.
12.10 No Third-Party Beneficiaries
This Agreement is for the sole benefit of the parties and does not confer any rights upon any third party.
13. DISPUTE RESOLUTION
13.1 Excluded Disputes
The following disputes are excluded from the arbitration provisions in Section 13.2 (“Excluded Disputes”):
● Disputes relating to ION’s Intellectual Property Rights
● Disputes relating to breaches of Section 2.4 (Prohibited Uses)
● Claims for injunctive or equitable relief
13.2 Binding Arbitration
Except for Excluded Disputes, you agree that all disputes between you and ION (whether or not involving a third party) with regard to your relationship with ION will be resolved by binding, individual arbitration.
Arbitration will be conducted under the rules of the law courts of Australia in effect at the time of the dispute. The arbitration will be conducted in Australia.
13.3 Class Action Waiver
YOU AND ION AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Neither you nor ION will participate in a class action or class-wide arbitration for any claims covered by this Agreement.
13.4 Small Claims Court
Notwithstanding the foregoing, either party may bring an individual action in small claims court if the claim qualifies.
14. GOVERNING LAW AND JURISDICTION
14.1 Governing Law
This Agreement is governed by and construed in accordance with the laws of Australia, without regard to its conflict of laws principles.
14.2 Jurisdiction for Excluded Disputes
For Excluded Disputes and disputes relating to the arbitration provisions, you agree to submit to the exclusive jurisdiction of the courts located in Australia.
15. NOTICES
15.1 Notices to You
All notices from ION to you under this Agreement may be delivered:
● By email to the email address associated with your Account
● By nationally recognised courier service
● By mail to the contact address you provided
Notices are deemed delivered:
● Immediately upon email delivery (unless ION receives a delivery failure notification)
● Upon receipt if delivered by courier or mail
● Two business days after deposit with courier or postal service, whichever is earlier
15.2 Notices to ION
You must provide notices to ION in writing by courier or mail to:
ION Video, Level 2, 161 Collins Street, Melbourne, Victoria 3000, Australia. ACN 149 796 332
+61 3 8672 7186
Or by email to:
16. SURVIVAL
The following sections survive termination of this Agreement:
● Section 3 (Data Privacy, Security, and Confidentiality)
● Section 4 (Intellectual Property Rights)
● Section 6.3 (Payment obligations accrued before termination)
● Sections 9-12 (Disclaimer, Limitation of Liability, Indemnification, General Provisions)
● Sections 13-15 (Dispute Resolution, Governing Law, Notices)
Termination does not limit either party’s liability for breaches occurring before termination.
17. STATUTE OF LIMITATIONS
You agree that any claim arising out of or related to your relationship with ION or use of the Service must be filed within one year after such claim arose. Otherwise, your claim is permanently barred.
18. DEFINITIONS
When used in this Agreement with initial letters capitalised, the following terms have the following meanings:
“Account” means all accounts created by or on behalf of you or Users within the Service.
“Additional Terms” means additional terms applicable to specific features or functionality, as described in Section 12.3.
“Affiliate” means any entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the voting securities or beneficial interest of such entity.
“Agreement” means these Terms of Service, including all referenced policies and Additional Terms.
“API” means the application programming interfaces developed and provided by ION that permit access to certain functionality of the Service.
“Confidential Information” means information disclosed by one party to the other that is:
● Marked as “confidential” or with a similar designation, or
● Would reasonably be understood to be confidential given its nature and the circumstances of disclosure
Confidential Information excludes information that:
● Was already known to the receiving party without restriction
● Is independently developed by the receiving party without use of the disclosing party’s Confidential Information
● Is or becomes publicly available through no breach of this Agreement
● Is rightfully obtained from a third party without confidentiality obligations
“Documentation” means any written or electronic documentation, specifications, images, video, text, or other materials specifying the functionalities of the Service, provided by ION through the Site or otherwise.
“Effective Date” means the date you accept this Agreement as described in Section 1.
“Intellectual Property Rights” means all patents, inventions, copyrights, trademarks, domain names, trade secrets, know-how, and any other intellectual property or proprietary rights, whether registered or unregistered.
“ION,” “we,” “our,” and “us” means ION Video Limited, ACN 149 796 332, with offices at Level 2, 161 Collins Street, Melbourne, Victoria 3000, Australia.
“Login” means the unique username and password that identifies a User.
“Malicious Software” means viruses, malware, ransomware, Trojan horses, time bombs, or any other harmful software code or components.
“Marks” means ION’s trademarks, service marks, logos, and trade names.
“Personal Data” means any information relating to an identified or identifiable natural person, as defined under applicable data protection laws.
“Service” means ION’s Video Superintelligence platform, including:
● The ION Virtualisation Engine
● Associated tools, software, and APIs
● Documentation
● Any updates, modifications, or enhancements
“Service Fees” means the fees payable for access to and use of the Service.
“Site” means ion.video and other websites operated by ION.
“Third-Party Services” means third-party products, applications, services, websites, or integrations that may be accessed through or used in conjunction with the Service.
“Updated Terms” means amendments to this Agreement as described in Section 12.4.
“User” means an individual authorised by you to use the Service through your Account, identified by a unique Login.
“You,” “your,” and “customer” means the individual or entity entering into this Agreement.
“Your Data” means all electronic data, files, content, and materials submitted to the Service by you or Users, including Personal Data.
19. CONTACT INFORMATION
For questions about this Agreement, please contact:
ION Video, Level 2, 161 Collins Street, Melbourne, Victoria 3000, Australia.
Email: legal@ion.video
Website: ion.video
Last Updated: January 15, 2026
By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.